When a service (such as a domain or shared hosting) is ordered, a payment is required before the domain or shared hosting can be provisioned.
Note: First orders are subject to a manual check and review, even after a payment method is provided and validated. No money will be taken from your account until first order is approved.
If a service and/or domain is recurring (most domains and services are) and has not been cancelled or been set not to renew, it will automatically renew for the original period near or on the due date of the invoice. This is not refundable, if you wish to cancel a service or stop a service and/or domain from renewing, you will be able to do it from the Client Area.
- Credit Card (See: Accepted Credit Cards)
- Direct Deposit [Pre-Approved Customers Only] **As of July 1st, 2016: This is no longer available.
Late Payment Fees
If an invoice remains unpaid for 5 days past the due date, a Late Fee of 10% of the invoice amount or at least $2.20, whichever is greater, will be added to the invoice total. This fee is not refundable.
Service Suspension and Cancellation
If an invoice remains unpaid after the due date, the service may be subject to suspension and/or cancellation under our Terms of Service. Anchor staff will do their best to advise clients before such action is taken but the system does send multiple reminders before this stage is reached, so a reasonable assumption may be made that the service is no longer required. We will attempt to reach you by email and/or phone, so please ensure your account details remain up-to-date.
Direct Deposit as a Payment (Credit System) **As of July 1st, 2016: This is no longer available.
Direct Deposit is available to approved customers who have a substantial payment history with Anchor. The system allows us to accept large deposit amounts to be entered as 'credit' into a user or company's Anchor Reef account. This method requires manual processing and no services or products will be provided until the deposit is manually verified, if you need faster turnaround time, we recommend a credit card to be used.
Accepted credit deposits are $500.00 minimum to $5,000.00 maximum.
If you believe you qualify, please contact us by filling a support ticket.